Export Customer Service Representative
Summary
The Export Customer Service Representative (CSR) processes sales orders for direct and intercompany customers.
The CSR will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance and shipping locations to ensure that we meet our customer s expectations and ship materials in a timely manner.
Will coordinate with our Freight Forwarder for the export booking, and distribution of documentation.
The role contributes to the Company s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective.
The CSR ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective written communicator, and being proactive in problem resolution.
Essential Job Functions
- The CSR receives and enters the sales order into SAP or reviews orders sent through our systems via EDI functionality or mylubrizol.
com.
The CSR is responsible to ensure that the order entry, shipping, billing, and documentation information is accurate for each order.
The CSR supports a large global customer base with positive traits including but not limited to strong problem-solving skills, software familiarization, transportation shipping knowledge, and strong interpersonal skills.
- Assist customers, LZ Subsidiaries and Sales with export inquires pertaining to INCOTERMS, payment terms, documentary collections, letter of credit operations for air, ocean and intermodal transport.
CSRs must have knowledge of boycott violations and country requirements as appropriate.
- The CSR role may include basic supply chain support to terminals, warehouses, or other source points.
This type of support may include SAP support and documentation assistance within the order handling process.
- Where appropriate, the CSR coordinates with Sales, Marketing and Scheduling group to strategize and implement plans to deal with supply situations
- CSR must provide accurate documentation instructions to enable the freight forwarder to send documents to the customer or bank correctly.
- Export bookings corresponding with steamship lines, air carriers and freight forwarders.
- Relationships are central to success.
The CSR develops the trust and respect of Customers and Co-Workers through timeliness, accuracy and dependability.
Key characteristics for success are being detailed oriented, prompt, organized and to demonstrate follow through.
- Look for opportunities for Continuous Improvement throughout the order handling processes.
- The CSR may serve as a trainer under the supervision of the Supervisor.
- The CSR strengthens the group by sharing knowledge and experiences with others.
As experience grows, the CSR may be asked to participate in Projects.
These may be focused in the Department or cross Departmental.
- Portions of this role may be auditable.
The CSR will assist and participate in audits as appropriate.
Education / Certification
Specific degrees are not required for these positions though a degree is recognized as beneficial.
Experience and Skills
Experience specific to order entry, production scheduling, problem resolution, and the Transportation industry are beneficial.
A complete training program is available for a hard working, detailed oriented person.
The CSR must possess excellent verbal and written communication skills.
Other key skills include but are not limited to:
- Strong interpersonal skills and the ability to work in a Team environment
- Able to multitask, prioritize, organize, and follow through
- Able to take initiative displaying a can do attitude
- Being professional and working in a courteous manner
- Knowledge of International Logistics, Trade and Compliance
Supervisory Responsibility
There is no Supervisory responsibility with this role.
Empowerment & Decision Making
To be successful as a Customer Service Representative, the person must be able to act independently knowing when the Supervisor or other management as appropriate needs to be included in the decision-making process.
Estimated Salary: $20 to $28 per hour based on qualifications.
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